The patient side of care.

Memberly gives every patient one place to message their care team, manage appointments, complete assessments, follow their care programs, track their vitals, pain and food, connect their devices, and see progress toward their goals. A voice Care Assistant is one tap away.

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★★★★★
HIPAACompliant by design
★★★★★
SOC 2 (II)Independently audited
★★★★★
No app downloadWorks from any browser
Trusted by practices and the patients they care for
HIPAA compliant
SOC 2 Type II
No app download needed
★★★★★

I finally feel connected to my care team

I can message my doctor's office directly instead of playing phone tag. Memberly just works, every time.

SP
Sarah PatelMember since 2025
★★★★★

Fewer no-shows, happier patients

Members book and reschedule their own appointments in Memberly. Our no-show rate dropped noticeably.

KT
Kaela Thurman, NPHometown Health Center
★★★★★

Assessments patients actually complete

Response rates on check-ins went way up once patients could complete them from their phone, on their time.

HS
Holly SpottsFull Cup Wellness
★★★★★

I can see my progress, not just guess

Watching my goals trend in the right direction keeps me motivated between visits in a way paperwork never did.

CM
Carmen MelloneMember since 2025
Tap to talk
Memberly Care Assistant
Listening
Schedule an appointment
Offers times, you confirm
Booked
Report current symptoms
Says it back before sending
Sent
Track pain
Where, how strong, how it feels
Logged
Refill a prescription
Sent to your care team
Requested
Log food
Snap a meal
Logged
Message your care team
Say it or type it
Sent

Just tap to talk

The Care Assistant is on every member’s home screen. Six quick actions cover almost everything a member needs between visits.

Schedule an appointment

The assistant finds openings with the member’s provider and confirms the one they choose.

Report symptoms

Members describe how they feel. The assistant reads it back, then sends it to the care team.

Track pain

Location, severity from zero to ten, and how it feels, saved to their pain and TENS history.

Refill a prescription

Ask for a refill before the medicine runs out.

Log food

Snap a meal and see calories and macros for the day.

Message the care team

Say what you need and the assistant sends it.

Message from Dr. Reyes
"Your labs look great — keep it up!"
New
Question sent
Answered in 4 minutes
Resolved
Care team group
Nurse, PCP, and coordinator
Active

Messages

One secure thread with the whole care team, so patients never have to call and wait on hold to ask a simple question.

Secure messaging

End-to-end tracked, HIPAA-compliant conversations.

Fast responses

Most questions answered same-day by the care team or AI.

Whole care team

Doctor, nurse, and coordinator, all in the same thread.

No app download

Works from any browser, on any device.

Family access

Caregivers can be added to help manage a member's care.

Full history

Every conversation saved and searchable, forever.

Appointments

Members book, reschedule, and get reminded about appointments themselves — no more phone tag with the front desk.

Self-service booking

Members pick a time that works, no calling required.

Automatic reminders

Fewer no-shows with reminders sent at the right time.

Easy rescheduling

One tap to reschedule, no admin hold time either side.

Meet & greets

New members can book an intro visit before their first appointment.

Follow-up visit
Tue, Aug 12 · 2:00 PM
Confirmed
Reminder sent
24 hours before
Sent
Rescheduled by member
Moved to next week
Updated
Sleep check-in
Due today
Pending
PHQ-9
Completed last week
Done
Response rate
Across all assessments
89%

Assessments

Check-ins and screeners members can complete from their phone, on their own time — so care teams get answers, not chased-down paperwork.

Mobile-friendly forms

Short, simple forms members actually finish.

Automatic reminders

Gentle nudges when a check-in is due.

Standard screeners

PHQ-9, GAD-7, and other validated tools built in.

Flagged for review

Abnormal results routed straight to the care team.

Care Programs

Members see their care program clearly — what it includes, what's next, and who's involved.

Clear program overview

What's included, in plain language.

Education content

Bite-sized lessons matched to the member's program.

Care team visibility

See exactly who's on the care team and their role.

Membership status

Plan, billing, and renewal, always visible.

Program timeline

See where they are in an 8-week or 12-week program.

Works with Programly

Programs built in Programly show up here automatically.

Walk 20 minutes today
Daily goal
On track
A1C trending down
Last 3 readings
Improving
8,000 steps
Today's total
Met

Progress & Goals

Members can see their own goals trending in the right direction — which keeps them motivated between visits in a way paperwork never could.

Daily & weekly goals

Simple, trackable goals set by the care team.

Visual progress

Trends shown simply, not buried in a chart.

Encouragement

Positive nudges when a member is on track.

Shared with the team

Providers see the same progress the member does.

Track your vitals

Log the numbers that matter, in seconds. Everything lands in one place your care team can see.

Blood pressure

Save systolic, diastolic and pulse with the time you measured.

Glucose

Fasting and after-meal readings, with the trend at a glance.

Weight

A quick morning weight, with the change since last week.

Sleep and activity

Hours slept and steps taken, from a device or entered by hand.

Lab results

Current and past labs, next to the vitals they explain.

Yours and your team's

Members see their own numbers. The care team sees them too.

Blood pressure
128 / 82 · pulse 68
In range
Fasting glucose
132 mg/dL
Near goal
Weight
181 lb
Steady
Sleep
7.2 hours
Good
Steps
6,410
On track
Pain 6 of 10
Lower back · today 9:15 AM
Logged
TENS session
15 min · intensity 5 · continuous
Done
Pain 4 of 10
Thursday · lower back
Better
Sent to your care team
Pain was above 7 on Wednesday
Flagged

Pain tracker and TENS therapy

Log how strong the pain is and where it hurts, then run a TENS session right from the app.

Log your pain

Zero to ten, the area, and how it feels, in a few taps.

Run a TENS session

Pick a mode, intensity and duration, and pair your unit.

See the pattern

A simple history of pain by day and by area.

Reaches your team

A high reading is flagged for the care team to look at.

Meals, medicines and reminders

Everything a member does between visits, kept in a simple diary.

Food diary

Log meals with calories, protein, carbs and fat.

Medications and refills

See every medicine, and ask for a refill before you run out.

Reminders

Morning medicine, blood pressure, glucose, and care-team calls.

Symptoms

Tell the care team how you feel, in your own words.

One diary

Appointments, meals, refills, symptoms and pain in a single timeline.

Private by default

Members choose what they share, and the team sees only that.

Grilled chicken power bowl
560 cal · 42 g protein
12:48 PM
Refill requested
Lisinopril 20 mg
Sent
Check blood pressure
Every day, 9:00 AM
On
Symptom reported
Dizzy when standing up
Sent
BP monitor
Synced 7:52 AM
Connected
Dexcom G7
Continuous glucose monitor
Connected
Smart scale
Last weigh-in yesterday
Connected
Activity and sleep
Watch
Connect
TENS unit
Not paired yet
Pair

Connect your devices

Bring the readings in automatically, so members do not have to type them.

Blood pressure monitor

Readings sync as soon as you measure.

Glucose meter and CGMs

Works with Dexcom G7 and FreeStyle Libre 3 Plus.

Smart scale

Weight arrives in the morning without a tap.

Activity and sleep

Steps and sleep from a watch or band.

TENS unit

Pair a TENS unit and run sessions from the app.

You are in control

Connect or disconnect any device at any time.

What you report reaches your care team

Patient-reported data does not sit in an app. It becomes a timeline your team can act on.

A timeline, not a list

Blood pressure, glucose, weight, sleep, activity and pain, day by day.

Out of range gets flagged

Above or below range readings stand out for the care team.

Tasks and follow-up

The team can create a task or message the member from the alert.

Works with CoCarely

The care team sees it all in the patient profile in CoCarely.

Blood pressure 158/94
Above the goal of 130/80
Flagged
Pain 7 of 10
Right knee · today
Flagged
Slept 5.2 hours
Short night
Worth a look
Medicines taken
Daily check-in complete
Done

Common Questions

What is Memberly?

Memberly gives patients one place to message their care team, manage appointments, complete assessments, follow their care programs, and track progress toward their goals — no app download required.

Do patients need to download an app?

No — Memberly works from any browser, on any device. Patients get a link and are in within seconds.

Is Memberly HIPAA-compliant?

Yes — Memberly is HIPAA-compliant and SOC 2 audited, with a signed BAA available on every plan.

Does Memberly work with the rest of CareShip?

Yes — Memberly is included with every CareShip product. Programs built in Programly, visits from Visitly, and messages from Commly all show up automatically.

★★★★★
Included with every CareShip product

Give your patients the Memberly experience

No credit card required to get started — Memberly comes included with Frontly, Commly, Visitly, Programly, and Bridgely.