The patient side of care.

Memberly gives every patient one place to message their care team, manage appointments, complete assessments, follow their care programs, and track progress toward their goals.

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★★★★★
HIPAACompliant by design
★★★★★
SOC 2 (II)Independently audited
★★★★★
No app downloadWorks from any browser
Today
Messages
Care Plan
SPSarah PatelWeek 3 of 8
DrMessage from Dr. Reyes2m ago
Sleep check-in dueAssessment
A1CGoal on trackTrending down
Trusted by practices and the patients they care for
HIPAA compliant
SOC 2 Type II
No app download needed
★★★★★

I finally feel connected to my care team

I can message my doctor's office directly instead of playing phone tag. Memberly just works, every time.

SP
Sarah PatelMember since 2025
★★★★★

Fewer no-shows, happier patients

Members book and reschedule their own appointments in Memberly. Our no-show rate dropped noticeably.

KT
Kaela Thurman, NPHometown Health Center
★★★★★

Assessments patients actually complete

Response rates on check-ins went way up once patients could complete them from their phone, on their time.

HS
Holly SpottsFull Cup Wellness
★★★★★

I can see my progress, not just guess

Watching my goals trend in the right direction keeps me motivated between visits in a way paperwork never did.

CM
Carmen MelloneMember since 2025
Message from Dr. Reyes
"Your labs look great — keep it up!"
New
Question sent
Answered in 4 minutes
Resolved
Care team group
Nurse, PCP, and coordinator
Active

Messages

One secure thread with the whole care team, so patients never have to call and wait on hold to ask a simple question.

Secure messaging

End-to-end tracked, HIPAA-compliant conversations.

Fast responses

Most questions answered same-day by the care team or AI.

Whole care team

Doctor, nurse, and coordinator, all in the same thread.

No app download

Works from any browser, on any device.

Family access

Caregivers can be added to help manage a member's care.

Full history

Every conversation saved and searchable, forever.

Appointments

Members book, reschedule, and get reminded about appointments themselves — no more phone tag with the front desk.

Self-service booking

Members pick a time that works, no calling required.

Automatic reminders

Fewer no-shows with reminders sent at the right time.

Easy rescheduling

One tap to reschedule, no admin hold time either side.

Meet & greets

New members can book an intro visit before their first appointment.

Follow-up visit
Tue, Aug 12 · 2:00 PM
Confirmed
Reminder sent
24 hours before
Sent
Rescheduled by member
Moved to next week
Updated
Sleep check-in
Due today
Pending
PHQ-9
Completed last week
Done
Response rate
Across all assessments
89%

Assessments

Check-ins and screeners members can complete from their phone, on their own time — so care teams get answers, not chased-down paperwork.

Mobile-friendly forms

Short, simple forms members actually finish.

Automatic reminders

Gentle nudges when a check-in is due.

Standard screeners

PHQ-9, GAD-7, and other validated tools built in.

Flagged for review

Abnormal results routed straight to the care team.

Care Programs

Members see their care program clearly — what it includes, what's next, and who's involved.

Clear program overview

What's included, in plain language.

Education content

Bite-sized lessons matched to the member's program.

Care team visibility

See exactly who's on the care team and their role.

Membership status

Plan, billing, and renewal, always visible.

Program timeline

See where they are in an 8-week or 12-week program.

Works with Programly

Programs built in Programly show up here automatically.

Walk 20 minutes today
Daily goal
On track
A1C trending down
Last 3 readings
Improving
8,000 steps
Today's total
Met

Progress & Goals

Members can see their own goals trending in the right direction — which keeps them motivated between visits in a way paperwork never could.

Daily & weekly goals

Simple, trackable goals set by the care team.

Visual progress

Trends shown simply, not buried in a chart.

Encouragement

Positive nudges when a member is on track.

Shared with the team

Providers see the same progress the member does.

Common Questions

What is Memberly?

Memberly gives patients one place to message their care team, manage appointments, complete assessments, follow their care programs, and track progress toward their goals — no app download required.

Do patients need to download an app?

No — Memberly works from any browser, on any device. Patients get a link and are in within seconds.

Is Memberly HIPAA-compliant?

Yes — Memberly is HIPAA-compliant and SOC 2 audited, with a signed BAA available on every plan.

Does Memberly work with the rest of CareShip?

Yes — Memberly is included with every CareShip product. Programs built in Programly, visits from Visitly, and messages from Commly all show up automatically.

★★★★★
Included with every CareShip product

Give your patients the Memberly experience

No credit card required to get started — Memberly comes included with Frontly, Commly, Visitly, and Programly.